HOW
DO I...
MAKE
AN APPOINTMENT?
TELEPHONE
01324 619930 (6 LINES)
All our appointments are done on computer.
When making an appointment you will be asked your name and address and asked
to confirm your date of birth.
If all appointments are taken for the day,
the first available appointment will be offered. If you request a SPECIFIC
doctor there may be a delay.
If, in your opinion, your problem is TOO
URGENT TO WAIT UNTIL THE APPOINTMENT OFFERED, we will arrange to see
you in the emergency session. We allocate times each day for EMERGENCY
CONSULTATIONS. (These appointments should be used for ACUTE PROBLEMS
ONLY.) This service has been badly abused over the years and
we would ask that you attend routine surgery whenever possible.
Sometimes, particularly in the case of minor conditions, an appointment to see the doctor may not be necessary. Many of the local chemists offer a Minor Ailment Service. In this scheme the pharmacist has been trained to provide consultations and prescribe medication for some minor conditions.
HOW
DO I...
OBTAIN
A REPEAT PRESCRIPTION?
Please allow 48 hours for your prescription request to be processed. We do not
take prescription requests by telephone. If you have not already done so, please
inform us if a chemist will be collecting your prescription.
Generic
Prescribing
Medicine can be prescribed by either the trade "brand name" or by its chemical
equivalent "generic" name. For example, "Panadol" (brand name) is the same as
"paracetamol" (generic name): both describe exactly the same drug. Government
guidelines now require us to prescribe most drugs by their generic name. If you
have any problems with this system please speak to the receptionist or your GP.
HOW
DO I...
OBTAIN
A HOME VISIT?
If you feel unable to consult the doctor at the surgery because of illness, please
request a home visit as early in the day as possible.
Please be
sure to give SURNAME, FORENAME, CORRECT ADDRESS and a brief summary of
the illness to allow the doctors to assess the degree of urgency of your call.
PLEASE NOTE:
The receptionist is not being inquisitive in asking these details.
HOW
DO I...
OBTAIN TEST RESULTS?
If you have had a test carried out you will be requested by the doctor to contact
the surgery, after a specific length of time, to find out the result of the
test. Please ring 01324 611345 between 8.30am and 12 noon.
To maintain
confidentiality, results will only be given to the patient themselves or to the
parents of children.
HOW
DO I...
REGISTER
WITH THE PRACTICE?
When you register you will be asked to complete a health questionnaire and be
offered an appointment with a doctor or practice nurse for a health check to
establish a health database for our files.
If you have
a CHRONIC ILLNESS or take regular medication please consult a doctor at
your earliest convenience.
HOW
DO I...
MAKE SUGGESTIONS/COMPLAINTS?
We hope that you will find the service offered efficient, accessible and relevant
to your needs. We operate a practice complaints procedure as part of the NHS system
for dealing with complaints. Our practice complaints leaflet gives details of
the procedure and is available from reception. If you have any comments please
ask to see the practice manager who will always be willing to discuss them with
you. We do not claim to get everything right, but we need to know where things
are going wrong to be able to improve the service we offer to our patients.
Our aim
is to give you the highest possible standard of service and try to deal swiftly
with any problems that may occur.
|
